Before my purchase I made a Price Match enquiry which was rejected with the information given 'we are unable to match the price you mention due to a price increase on this product.'. I still decided to proceed with the purchase due to very positive customers reviews. I purchased the item on Wednesday 23/03. When I did not receive it and did not receive a dispatch confirmation I contacted Customer Care on Thursday 31/03. I was informed the item was dispatched on Monday 28/03 and was given the tracking number to check with Parcelforce. The information I received from my tracking was the item was collected from the Seller on Thursday afternoon 31/03. I finally received my purchase on Saturday 2/04, 10 days after placing my order. It was stressful time for me and my family as the item I purchased was the travel system for my unborn , so I was really worried I would not be delivered on time. The positive side was time the Customer Care took to respond to my queries and the travel system is as described.