Babycareplus Reviews

4.76 Rating 138 Reviews
96% of reviewers recommend Babycareplus

About Babycareplus: Babycareplus is focused on providing ultimate customer service and great baby products with a growing number of well known baby brands. We also strive to offer you the best prices in the market but not compromising on quality.

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Phone:
01535 957174

Email:
babycare@live.co.uk

Location:
61-62 Low Street, Market Hall, Keighley

Category:
Baby & Toddler

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"Quick delivery and excellent product"
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"I saved over 100 pounds on my travel system compared to other leading stores. The customer service was fantastic and delivery quick. I am over he moon and will be using again. Thank baby care plus ????"
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"Before my purchase I made a Price Match enquiry which was rejected with the information given 'we are unable to match the price you mention due to a price increase on this product.'. I still decided to proceed with the purchase due to very positive customers reviews. I purchased the item on Wednesday 23/03. When I did not receive it and did not receive a dispatch confirmation I contacted Customer Care on Thursday 31/03. I was informed the item was dispatched on Monday 28/03 and was given the tracking number to check with Parcelforce. The information I received from my tracking was the item was collected from the Seller on Thursday afternoon 31/03. I finally received my purchase on Saturday 2/04, 10 days after placing my order. It was stressful time for me and my family as the item I purchased was the travel system for my unborn , so I was really worried I would not be delivered on time. The positive side was time the Customer Care took to respond to my queries and the travel system is as described."
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"Great quality, the travel cot is what I wanted and also was delivered after two days only! I will buy again!"
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"BabyCare+ kept me informed and updated as to the delivery of my item. Car seat was received in a reasonable amount of time and was exactly as advertised."
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"I am very happy with my purchase as well as the customer service. I received emails regarding the process of my order so I knew when I will get my order by and I got it on the expected date."
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"Poor communication, still no sign of the order I placed after 7 days."
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Sorry for all the trouble caused, we aim to offer great customer service but in this instance we had no means of contacting you due to problems caused by refurbishment. I hope you like the product and sincerely hope you can forgive our silly mistake.
"quick to respond to my problems and sorted them out happy with service"
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Hi Leanne

We are really sorry for the problems caused due to refurbishment but all is on track now and shall be processed/delivered immediately. Thank you for your feedback, we appreciate customer reviews good and bad. Please contact us if you would like to discuss any aspect of your order, we will gladly help.
"A very easy transaction. Good communication via telephone and email. Reasonably priced with fast dispatch and delivery times."
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Kathleen B
Verified Buyer
"Very good customer service when they thought they may not be able to complete my order. I was kept fully informed and received the goods on the promised day."
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"Excellent customer service, if i email them, they ring me straight back! I bought a car seat - and a pin fell out. I emailed BabyCare and they got back to me and sent me a new one all within a day. Fantastic!"
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"The cot was delivered the very next day even though it usually takes longer. It's a beautifully designed cot that's easy to put together. There was some minor damage on one of the panels, however. Overall, I am very pleased with my purchase."
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"We ordered two Hauck car seats from BabyCare+. We chose them due to a great price and other favourable reviews. Our items arrived as per the order confirmation and we were able to track our delivery status. After our items arrived, I had to call Babycare to arrange a printed invoice. My call was answered promptly and my request was dealt with immediately. Would definitely order from these people again."
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Victoria B
Verified Buyer
"Brill price on children products"
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"It was a shame the stock level was not advertised on the site, this resulted in a part order being sent, however, so far we have received very good customer service and communications - it is very likely we will use them again (so long as the remaining item arrives as quoted)."
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"Brilliant service and the mattress was despatched and delivered within a few days!! Thank you from a very happy customer"
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"Me and my partner couldn't be more happier with our purchase and the added bonus of it arriving a day early was great, it arrived just in time for the weekend and our little daughter loves it she is made up she now can see everything that is in front of her The stroller is light, easy to manoever and easy to collapse Would recommend buying the additional bag to make the stroller complete Thank you"
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"very surprised with the email asking for a review when the pushchair I attempted to purchase was refunded without explanation only for me to find it readvertised at a much more expensive price! All you had to do was tell me you'd made a mistake but instead your response (or lack of one) has ensured I will never purchase anything from your website. Thanks for nothing."
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Hi Richard

Sorry for the inconvenience of sending you a request to review our company as we did not complete the order but just to make you aware it is an automated system and also it allows customers to leave reviews either good or bad to reflect our service and your experience. Please view your account or emails and find an email from Babycareplus on the 19th August (our response) informing you of the error made on the price, also we stated this is the reason for your refund hence the price increase. If you would like any information please contact us or if you require our services we are here to help. Thank You
"Excellent customer service, asked for a tag blanket for my daughter and served by a lovely young lady (stall holders daughter). She was very pleasant and attentive asking if i needed any other help. High quality and highly recommended, thank you :)"
1 Helpful Report
"Very good service pleasant staff"
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Babycareplus is rated 4.76 based on 138 reviews